Wednesday, February 07, 2007


Convergys Orlando
285 International Parkway
Lake Mary, FL 32746
Phone: 1-407 771-8000
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Convergys Corporation
Type: Public (NYSE: CVG)
Founded: Cincinnati (1989)
Headquarters: Cincinnati, Ohio, United States
Industry: Call CenterOutsourcing
Products: Infinys [1]
Convergys (NYSE: CVG) is a multi-national corporation that provides outsourced billing, customer care, employee care, and transaction management software. Most of its clients are companies in the communications, financial services, technology, and employee-care market.
The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys has acquired numerous companies and expanded its business to employ over 60,000 people in 40 countries around the world. Its headquarters is in Cincinnati, Ohio.
Most recently the company has employed a strategy of diversification to offset its significantly declining market share in telecom billing.

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