Thursday, February 12, 2009

DTV Hotline: 1-888-CALLFCC

Beginning February 12, 2009, the FCC Consumer Center’s existing toll free number, 1-888-CALLFCC (1-888-225-5322), will also be routed to a newly created DTV Hotline to provide additional support to the public during the digital TV transition. Consumer calls related to other FCC matters will be directed to the FCC’s existing Consumer Center and calls related to the digital TV transition will be directed to the DTV Hotline. The DTV Hotline is an unprecedented partnership with industry, the NTIA and the FCC, to coordinate DTV-related efforts in order to take advantage of the increased capability of a larger, combined initiative.
On January 16, 2009, the FCC awarded a contract to IBM to provide DTV-related call center support. This award to IBM allows the FCC to handle up to two million agent-assisted calls from February 12 – 21, 2009. IBM’s call center will be combined with the industry’s call center initiative. All consumers interested in information concerning the digital TV transition will be directed to the combined call center (DTV Hotline) for assistance. All partners in this effort have agreed to use a single, nationwide contact number, 1-888-CALLFCC. The activities supporting this call number will be hosted through a common, integrated technical approach. Further, all agents and advisors will be working from the same set of DTV information as they respond to consumer inquiries.

& = And = DNA. On my birthday, February 21, but in 1953 - Francis Crick and James D. Watson discover the structure of the DNA molecule.

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