Wednesday, August 24, 2005

Financial Information Telecommunications

My employment with Teleservices Inc. will start with orientation on 9/2/05. Training week one will be 9/6-10/2005. I will be earning $8.61 per hour, 40 hours weekly by working, the same amount that I have been receiving weekly from NYS UI. My hours will be 8:30am to 5pm. I will be working five days per week, and off on Wednesday and Thursday. Benefits available include: Medical and Dental Insurance, 401k, Discounted Auto and Homeowner's Insurance, Tuition Reimbursement, Short-term and Long-term Disability, Employee Assistance Program, Flexible Spending Accounts, Legal Assistance, Long-term Care Assistance. My location in Daytona Beach offers a service called Telecheck and 411-directory assistance. The Customer Service Representatives that work within these services handle inbound calls only, making no sales or telemarketing calls. I will receive paid training; a generous benefits package, a growth-minded workplace and more!

I will provide inbound telephone support, but may make occasional outbound calls to follow up on a merchant or check writer issue. This includes, but is not limited to authorizations, declines, data entry, paid at stores, supply requests and charge reversals according to departmental guidelines, policies and procedures. Additional responsibilities include assisting management with any existing or new customer service processes that will help the department achieve service level goals. Our mission is to provide high quality and responsive customer service while maintaining a positive, professional, and service-oriented company image.

First Data is a $10 Billion international company, based in Denver. You may not realize it but First Data probably touches your life everyday. When you write a check, use a credit card, order something on-line or ask for directory assistance First Data is the company that makes these transactions happen safely and securely. First Data Corporation business may include: First Data Solutions, PaySys International, First Data Technologies, Inc., Integrated Payment Systems, Inc., First Data Corp., Orlandi Valuta, Payment Services, Inc., Western Union Financial Services, Inc., TeleCheck International, Inc., Teleservices, First Data Resources, Inc., First Data Merchant Services, Inc., TASQ Technologies, ValueLink, Remitco, Call Interactive, and other affiliates or subsidiaries.

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