Convergys is conversant in the language of outsourcing. The company is one of the world's leading providers of business process outsourcing (BPO) services, such as billing, human resources administration, and customer care. Its Employee Care unit offers outsourcing of benefits and payroll operations, staffing, and training. Its Customer Care division, the largest teleservices business in the US, provides both inbound and outbound call handling for sales, marketing, and support through more than 60 call centers. Convergys also offers bill processing services and provisioning software to telecommunications companies through its Information Management Group.
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