Working @ My Employer

MUCH TIME IS USED DURING CALL AND After Call Work, DUE TO TRYING TO LEARN HOW TO DO MY JOB FOR THE FIRST TIME. I DONT KNOW WHERE TO GO FIRST AND THEN WHAT THE PROCEDURE IS. IT IS A SEVERELY SLOW WAY TO LEARN HOW TO DO MY JOB. YET, I AM GRADED ASSUMING I KNOW HOW TO DO MY JOB. I DO NOT. I AM MAKING PROGRESS. IT IS SLOW GOING. IT IS Analogous TO READING A BOOK WHILE DRIVING A CAR. STRUGGLING EACH CALL DUE TO LACK OF FUNDAMENTAL KNOWLEDGE. There is LONG WAIT TIMES FOR the HELP QUE. I am TRYING HARD TO LEARN WHAT BILLING IS ALL ABOUT, WHAT TO USE, AND HOW. TRYING BEST TO COMPENSATE FOR VERY NEGATIVE "TRAINING" EXPERIENCE. ERRORS AND PROBLEMS DUE TO NOT KNOWING HOW TO USE TIME KEEPING AND OTHER SYSTEMS PROGRAMS BREAKS LONG LEARNING FROM SENIOR AGENTS, PHOTO COPY HELPFUL NOTES + TOOLS TO DO MY JOB MORE EFFICIENTLY. SLOW AND HARD TO LEARN BY WHILE TAKING CALLS. NO TIME TO LEARN AND RETAIN WHEN DONE FOR ME BY SENIOR AGENTS. WOULD HAVE BEEN PREPARED IF the CURRICULUM was ADHERED TO, and there was LESS GAMES, CHATS, BREAKS, BETTER DISCIPLINE, MORE AND SLOWER DETAILED EXPLANATIONS AND DESCRIPTIONS. Learning would have been better with LESS DISTRACTION FROM NOISY THREATENING CLASS. It was a POOR LEARNING ATMOSPHERE. BOOKS were either NOT GONE OVER, OR GIVEN out Too LATE. There was ABANDONMENT OF INSTRUCTOR TO HELP ME. FAVORITISM was given TO COMPLAINING STUDENTS NOT READY FOR THIS POSITION. I HAVE THE APTITUDE, EXPERIENCE, AND INTELLIGENCE TO DO THIS JOB IF GIVEN THE PROPER SUPPORT, TRAINING, AND TIME. I CAN AND WILL BE A STRONG ASSET FOR THIS COMPANY IF GIVEN THE INVESTMENT. I HAVE FELT STRESSED, NERVOUS, AND THREATENED BY THE EXTREME UNPROFESSIONAL ATMOSPHERE AND PERCEIVED IMPRESSION OF the COMPANY AND POSITION. I AM LEARNING, AND GETTING MORE COMPETENT. I CAN DO THIS JOB OR ANY OTHER POSITION I WAS OFFERED DURING MY INITIAL INTERVIEW. I DID NOT KNOW THIS JOB WOULD BE BILLING. I WAS EXPECTING TECHNICAL SUPPORT. I HAVE YEARS OF SALES EXPERIENCE WITH HAND HELD AND DESK TOP COMPUTERS. I HAVE USED PALM PRODUCTS FOR MANY YEARS, AND WELL FAMILIAR. What say you? I'd like to know.

The four weeks of classroom training were miserable, inefficient, and ineffective. I found most of the trainees in my class to be loud, noisy, boisterous, crude, urban, impatient, uninhibited, bold, rude, sloppy, assertive, aggressive, rowdy, hedonistic, apathetic, audacious, promiscuous, lazy, impulsive, vulgar, juvenile, and hedonistic. I also found them spontaneous, upfront, honest, forthright, open, and blunt. I am most unprepared for my employment position.What say you? I'd like to know.